Customer service teams need their processes, systems, tools – and most of all – people to work in harmony to offer superior support. Self-service support can be utilized in lieu of personalized service, provided its offerings are on par with your agents.

It's important to understand the key challenges, so agencies are able to manage and overcome them. Where the future of point-of-sale (POS) systems and payment processing is concerned, three key challenges come to mind: sophistication, futureproofing, and true partnership.

Inflation can create a severe challenge in the commercial insurance market, affecting both insurers and their policyholders. It's crucial for policyholders and carriers to have a clear understanding of inflation and take the following steps to ensure adequate coverage during these difficult market conditions.

Premium financing serves as a chance for insurance agencies to provide a higher level of client service while expanding their revenue flow.